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Two-Way Texting
Keep customer conversations moving by text.
Send and receive customer texts from a dedicated business number, with conversations organized where your team can see and continue them.
100+small businesses trust us with their websites and digital marketing.
Built in the work.Proven in the work.
The problem
Customer texts shouldn’t live on one person’s phone.
Messages arrive on personal numbers, conversation history gets separated from the customer record, and another team member cannot tell what was promised or whether anyone replied. A convenient channel becomes another hidden inbox.
Your team shouldn’t lose context every time a conversation changes hands.
The solution
They send a text.
Your team sees it.
The conversation continues.
And every reply stays connected.
Spark Two-Way Texting gives your business a dedicated texting number and a shared conversation inbox, keeping messages, contact details, and follow-up activity organized for the people responsible for responding.
How to get started
Working with us.
Clear next steps. Real people. No mystery process.
Talk with Us
We learn what is frustrating you and what you actually need. No tricks. No sales pitch.
Build Together
If the fit is right, we build the simplest useful system and help you run it well.
Ready to simplify customer texting?
Give your team one place to continue the conversation.
Tell us how customers text your business today. We’ll configure a dedicated number, organize team access, and build a practical response process.
Schedule a Demo ↗Two-Way Texting
Frequently asked questions.
How quickly can you set up business texting?
Timing depends on number availability, registration requirements, account information, and the messaging use case. We complete the required setup and testing before regular use.
Do I need to use my personal phone number?
No. The service is designed around a dedicated business texting number so customer conversations remain separate from personal messaging.
Can more than one team member respond?
Yes. Authorized users can work from a shared conversation inbox so the team can see history and continue the exchange without using personal numbers.
Can customers call the same number?
Calling capability depends on the number and configuration. We will explain what the selected business number supports before setup.
Can we send photos or other media?
Media support depends on the number, carrier, message type, file, and connected platform. We will review the practical messaging needs for your business.
Can messages be automated?
Yes. Two-way conversations can work alongside confirmations, reminders, missed-call responses, and follow-up automations. Automated messages should use clear conditions and stop when a person replies or opts out.
How do you handle consent and opt-outs?
Your business should text people only when the relationship, use case, and permission are appropriate. Supported opt-out requests are recorded so future messaging respects the recipient’s choice.
What happens if no one responds right away?
We can configure notifications, assignments, reminders, or an after-hours response so the message is visible and the customer knows what to expect.
Can text conversations connect with the Marketing CRM?
Yes. When the services are connected, messages, contact details, ownership, and follow-up activity can be associated with the customer record.